BlackBerry Protect User Guide

About BlackBerry Protect

BlackBerry Protect includes features to help you find your BlackBerry device and help protect your device's data if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account.

Using the BlackBerry Protect website, you can do the following:
  • View the current location of your device on a map.
  • Make your device ring (even if it's in silent mode).
  • Display a custom message on your locked device to provide instructions about how to contact you.
  • Set or change your device password and remotely lock your device.
  • Delete all of the data from your device.

On devices that run BlackBerry Device Software 5.0 to BlackBerry 7.1, BlackBerry Protect provides a convenient way to wirelessly back up and restore device data. You can't use BlackBerry Protect on a device that is associated with a BlackBerry Enterprise Server.

On devices that run BlackBerry 10 OS and are associated with work email accounts, an administrator might disable BlackBerry Protect. Or, your administrator can disable the ability to remotely change your password or locate your device.